Refund policy

We will not accept returns for any reasons except for obvious initial defects.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@oitomi.com within seven days of receipt. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@oitomi.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Regarding the item return fee, we will cover it.


Exceptions / non-returnable items
We do not accept returns for Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Lost Package
We are obligated to provide you with a tracking number for your package via e-mail. The customer is responsible for confirming the tracking number and receiving the package directly from the delivery company. We are unable to provide refunds or resend items due to theft or loss. If the delivery status is not "Delivered", the delivery company is responsible for it.

To prevent theft due to unattended delivery (package drop), please make sure to use the package receipt management tool provided by the delivery company.
Reference : UPS My Choice ®   ect...