Refund policy

We do not accept returns or cancellations for any reason except for obvious initial defects.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To initiate a return, contact us at info@oitomi.com within seven days of receipt. Items sent back without prior approval will not be accepted.

For any return inquiries, contact us at info@oitomi.com.

Establishment of Contract
Upon order placement, our site will issue an 'order confirmation' Electronic Notice, confirming order receipt and details. Your order constitutes an offer to purchase the item. Acceptance and contract establishment occur when the site issues a 'shipment confirmation' Electronic Notice.

Damages and Issues
Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect. We will cover the item return fee.

Exceptions / Non-Returnable Items
Custom products (special orders or personalized items) cannot be returned. Contact us with questions about specific items. Returns are not accepted for sale items or gift cards.

Exchanges
For a prompt exchange, return the item, and upon acceptance, make a separate purchase for the desired item.

Refunds
We’ll notify you upon receiving and inspecting your return. If approved, you’ll be automatically refunded via the original payment method. Allow time for your bank or credit card company to process the refund. Please note that for refunds due to customer preference, certain payment methods such as PayPal may incur a refund processing fee(15%-5%).

Customs Duties and Taxes
Your payment covers the product and shipping but excludes international fees like import taxes. You are responsible for these fees. Refunds due to customs or import issues beyond our control will not be accepted.

Lost Package
We provide a tracking number via email. The customer must confirm and receive the package directly. We don't refund or resend for theft or loss. If the status isn't 'Delivered,' the delivery company is responsible.

To prevent theft, use the delivery company's package receipt management tool (e.g., DHL website, UPS My Choice®).
Reference :DHL WEBsite UPS My Choice ® etc...